Frequently Asked Questions

Where are you located and where do I park?

We are located in Old Town Scottsdale off N Goldwater Blvd. & E Indian School Rd. You are able to park in any covered/uncovered spots labeled ‘1447’ or ‘H&Co’, or in 3 Hour Parking along E 3rd Ave. or N Marshall Way.

What is your Cancellation Policy?

Less than 24 Hour Notice of Cancellation will result in a charge of up to 100% of the scheduled service(s). If you do not cancel your appointment or do not show up for your scheduled appointment, you will be considered a “No Show” and charged full price of the scheduled service(s). Appointments that are booked within the 24-hour period are still subject to the cancellation policy.

View our Cancellation Policy in full here.

For any cancellation or rescheduling requests, please text our Front of House at 520-987-8948.

Will I receive appointment confirmations and reminders?

Yes! You will receive a Text and Email Confirmation immediately upon booking, as well as a Text/Email Reminder 3 days prior to your appointment.

How do I cancel my appointment?

You can either cancel your scheduled appointment via your original Email Confirmation, or reach out to our Front of House directly to reschedule.

How do I book an appointment as a current client?

Our Online Booking Platform currently only supports New Client bookings, outside of our Signature Blowouts. If you need to book a Color/Haircut appointment, please reach out to our Front of House textline at 520-987-8948, with your personal availability and requested service!

Where can I view H&Co Hair Designer’s work?

Head to our ‘hair designers’ Instagram highlight for links to each of our Hair Designers accounts.

Do you do events / wedding bookings?

We do! Please reach out via email info@hainsworthco.com , or our Front of House textline at 520-987-8948 with details on your event, and we will respond within 24-48 hours.

Do you accept product returns or exchanges?

We do not accept product returns or exchanges.

What forms of payment can I use?

We are cashless! We accept Card and Apple Payments.